Refund and Cancellation Policy

1. Scope

This policy applies to Robo Reader monthly and annual subscriptions purchased on www.robo-reader.com after website checkout is enabled. Robo Reader does not offer a lifetime plan at launch, and the Google Play app does not initiate an external purchase.

Robo Reader is operated by Lambda DOO, registered at 130 Dr Vukašina Markovića, Podgorica 81000, Montenegro (PIB: 03809471), and represented by Sanja Andjelic, CEO.

Website purchases are sold and processed by Paddle as Merchant of Record. Paddle displays the final price, tax, trial, renewal, and payment terms before you confirm a purchase.

2. Trials and renewal

• The monthly subscription has a three-day trial.
• The annual subscription has a seven-day trial.
• A payment method is required to start a trial.
• If you do not cancel before the trial ends, the selected plan renews at the price shown at checkout.

Trial eligibility is determined during checkout. Creating another account or misrepresenting identity to obtain repeated trials is not permitted.

3. Canceling a subscription

You may cancel through your Robo Reader web account or the Paddle customer portal linked from your account and purchase emails. Cancellation prevents the next renewal. Unless a refund, dispute, or applicable law requires earlier removal, Premium access normally continues until the end of the paid period.

Cancellation and refund are different actions. Canceling does not automatically refund a completed charge.

4. Requesting a refund

For monthly and annual subscription payments processed by Paddle, you may submit a discretionary refund request within 14 calendar days of the transaction date. This window applies to the first payment after a trial and each renewal payment; it starts on the date of that charge, not when the trial begins.

Paddle reviews each request individually under Paddle's Refund Policy. A request made within this window does not guarantee a refund.

Refund requests are assessed under applicable consumer law and Paddle's Buyer Terms. Nothing in this policy limits mandatory rights that apply where you live, including any statutory withdrawal or refund right that applies beyond the discretionary 14-day window.

You may request help through either of these routes:

• Contact Paddle buyer support using your receipt or transaction details.
• Email support@robo-reader.com so we can investigate product access, fulfillment, or technical issues and coordinate with Paddle where appropriate.

Useful information includes the purchase email, approximate date, plan, and a description of the issue. Do not send full card numbers, security codes, passwords, identity documents, or account credentials by email.

5. Access after a refund or dispute

A partial refund does not by itself remove Premium access. A full refund, reversed payment, or resolved dispute may end access when no valid paid or trial entitlement remains. Robo Reader reconciles entitlement with the authoritative subscription and transaction state supplied by Paddle.

If access does not update correctly after Paddle confirms an adjustment, contact support and include the Paddle transaction reference. We do not grant or revoke Premium solely from a browser success page.

6. Account deletion is separate

Deleting a Robo Reader account is permanent and is different from ordinary subscription cancellation. The deletion flow first handles an active subscription and then removes account data. Deleting an account does not automatically create a refund for unused time. Review the Account Deletion page before proceeding.

7. Contact

Questions about product access, cancellation, or a refund request may be sent to support@robo-reader.com. Please also review our Terms and Conditions and Privacy Policy.