REFUND POLICY

Paddle.com acts as the Merchant of Record for all transactions related to Robo Reader. This means Paddle is the entity that processes your payment, handles billing, manages sales tax and VAT compliance, and facilitates refunds on our behalf. When you see a charge on your payment statement, it will appear as a charge from Paddle.

As the Merchant of Record, Paddle is responsible for first-tier after-sales support, including handling refund requests, invoicing, payment reconciliation, and initial order-related support. We work closely with Paddle to ensure that your refund requests are handled fairly and promptly.

For more information about Paddle's role and buyer protections, please refer to Paddle's Checkout Buyer Terms and Conditions and Paddle's Privacy Policy.

We offer a 7-day free trial for new users who register with our Services. During the free trial period, you have full access to all premium features at no charge.

If you cancel your subscription before the free trial period ends, you will not be charged. We strongly encourage you to evaluate the Services thoroughly during the trial period before committing to a paid subscription. The free trial is designed to give you ample opportunity to determine whether Robo Reader meets your needs.

If you do not cancel before the trial period expires, your chosen subscription plan will automatically commence and your payment method will be charged accordingly.

Since we offer a generous free trial period, refunds on subscription payments are generally not provided. In accordance with Paddle's Checkout Buyer Terms, there are no refunds on unused subscription periods.

However, we understand that exceptional circumstances may arise. Refund requests for subscription payments will be considered on a case-by-case basis at Paddle's sole discretion. Refund requests may be granted under the following conditions:

Paddle reserves the right to refuse a refund request if there is evidence of fraud, refund abuse, or other manipulative behaviour.

Lifetime (one-time) purchases provide permanent access to premium features of Robo Reader. Refund eligibility for lifetime purchases is as follows:

If you are a consumer located in the European Union, United Kingdom, or European Economic Area, you have the right to cancel a purchase within 14 days from the date of the transaction without giving any reason, as provided by applicable consumer protection laws.

In accordance with Paddle's Checkout Buyer Terms and EU/UK consumer protection law, your right to cancel does not apply to the supply of digital content that you have started to download, stream, or otherwise access, and to products which you have already had the benefit of. By completing a purchase of Robo Reader premium features and accessing the digital content, you acknowledge that:

For subscription services, the consumer right to cancel applies only following the initial subscription and not upon each automatic renewal.

To exercise your right to cancel, you must inform Paddle of your decision before the expiration of the 14-day period. You can do so by contacting Paddle directly at paddle.net or by contacting us using the details in Section 13 below.

If you cancel your purchase within the permitted period and the exception for digital content does not apply, Paddle will reimburse all payments received from you without undue delay, and not later than 14 days after being informed of your decision to cancel. The reimbursement will be made using the same means of payment as the original transaction, and you will not incur any fees as a result of the reimbursement.

Refunds are provided at the sole discretion of Paddle and on a case-by-case basis and may be refused. The following general criteria apply:

This does not affect your statutory rights as a consumer in relation to products which are not as described, faulty, or not fit for purpose.

To request a refund, you may use one of the following methods:

Since Paddle is the Merchant of Record, you can submit a refund request directly through Paddle's buyer support portal at paddle.net. This is the fastest way to initiate a refund, as Paddle handles payment processing directly.

You can also contact us at support@robo-reader.com, and we will coordinate with Paddle to process your refund request. Please include the following information:

If your refund is approved, it will be processed by Paddle and returned to the original payment method used for the purchase. Please note:

If technical problems prevent or unreasonably delay the delivery of the product, your exclusive and sole remedy is either replacement of the product or a refund of the price paid, as determined by Paddle.

Cancelling your subscription is different from requesting a refund. Please note the following distinctions:

To cancel your Paddle subscription, you may also contact Paddle directly at paddle.net at least 48 hours before the end of the current billing period.

We understand that there may be occasions where you may not recognise or wish to dispute a payment made to Paddle in relation to a transaction. A chargeback is a mechanism whereby your payment card issuer (at their discretion) can reclaim money from a retailer's bank.

You agree to contact Paddle or us prior to raising a chargeback request or any dispute with your bank or card issuer. In many cases, we can resolve payment issues more quickly and efficiently through our support channels than through the chargeback process.

If you make a card payment through Paddle and later dispute a legitimate charge by raising a chargeback without merit or legitimate reason (whether fraudulently or otherwise), Paddle reserves the right to prohibit you from using its services and to provide compelling evidence to refute the invalid chargeback request.

Chargebacks may be appropriate in the following circumstances:

If you have been charged sales tax (including VAT, GST, or other applicable taxes) on your purchase and you are registered for sales tax in the country of purchase, you may be entitled to a refund of the sales tax amount if permitted by the laws applicable in your country.

To be eligible for a sales tax refund:

All sales tax refund requests received after 60 days from the date of the transaction will not be processed. For more information, contact Paddle at paddle.net.

We reserve the right to update this Refund Policy at any time. Changes will be reflected by the "Last updated" date at the top of this page. If we make material changes to this Refund Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this policy periodically to stay informed of how refunds are handled. Continued use of the Services after changes constitutes acceptance of the updated policy.

If you have questions about this Refund Policy or wish to request a refund, please contact us using the details below:

You can also reach Paddle's buyer support directly at paddle.net for payment and refund-related enquiries.